Below FAQ are some common questions, people have before purchasing or renting.
If you have other questions, please just send it to firstname.lastname@example.org.
- ONLINE PURCHASES, DELIVERY, AND PICK UP
- RETURNS, REFUNDS, AND EXCHANGES
- COSTUME AND PROP RENTALS
Need More Help?
If you have an issue or question that requires immediate assistance, you can call us at 212-627-5194 or click the button below to chat live with a Customer Service representative during normal business hours.
ONLINE PURCHASES, DELIVERY, AND PICK UP
When you place your order, you will immediately receive an order confirmation email- this does NOT mean the order is ready, it just means we received your order! A second email will eventually be sent indicating your order is ready for pick up. If you come prior to receiving the second email, please be patient- we will do our best to fulfill your order quickly, but we may be busy assisting other customers.
Any item may be ordered online and picked up within 24 hours of placing your order (Note: this may exclude orders placed after 7 PM, EST). While we make every effort to guarantee your order is fulfilled, please understand that there is a chance those items may get picked up by another customer prior to our staff pulling them from the shelves for you. In the rare instance that this happens, we will contact you immediately.
We have two locations available for pickup:
19 W 21st Street
New York, NY
1800 Route 34
Building 300, Suite 3
Wall, NJ 07719
RETURNS, REFUNDS, AND EXCHANGES
If something in your shipment is damaged, defective, or missing parts, you may be eligible for an exchange or refund. Please leave the item untouched/unused and email us at email@example.com within 48 hours of receiving your package. Please include photos of any visible damages.
Once your return has been received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment, within a certain amount of business days.
COSTUME AND PROP RENTALS
A typical rental period lasts 3 days (pick up day, the day of your event, and return day). We do offer the option to extend your rental period with an additional fee. Fees will vary depending on the item, please call for more information.
Throughout the month of October, we offer an extended rental period at no additional charge! Starting on October 1st, you may come in to rent a costume and have until 1 week after Halloween to return it.
For Halloween, we like to give you as much use out of your rental costume as possible. Therefore, the rental period (with some exceptions) starts October 1st and lasts a full week after October 31st. You may reserve a costume on October 1st, and pick up any time during the month October.
All security deposits during the month of October are charged (not authorized) to your credit card due to the extended rental period. The security deposit will be refunded in full at the time of return, as long as there is no damage or additional cleaning fees. We do accept cash for security deposits, but please note that you will receive a company check back when the costume is returned, not cash.