You will receive a confirmation once your order is ready to be picked up. If you come prior to receiving the confirmation please be patient as we are helping other customers.
Any item may be ordered online and picked up within 24 hours of placing your order that does not include after hours ordering. While we make every effort to guarantee your items please understand there is a chance those items may get picked up by another customer prior to our staff pulling them from the shelves for you. In those rare cases we will let you know and give you options.
We have two locations for pickup
19 W 21st Street NYC
We offer Ground, Expedited 2nd Day, Next Day options all (excluding weekends). The price will vary depending on the items in your cart. We also offer free shipping when you meet a certain dollar threshold. Please note all delivery times are based on weekdays. For example, if you order 1-3 day shipping, and order on Wednesday, your order could arrive by Monday since weekends are not included in delivery times.
Most products can be shipped anywhere in the world. They do not include any customs or duties. Each amount is different depending on your country. We have no control over that.
All products are shipped by 2pm eastern. If your order is placed after that time, you may pick up locally at our store, or call to see if there is still time.
MERCHANDISE PICKUP DEADLINES
When ordering and paying by phone or via internet on our website, we will hold your products for a maximum of 45 days from the time of purchase. If you have not come to pick up merchandise or made other arrangements for shipping items to you by 45 days, those items will be placed back into our inventory and you will receive a store credit for the exact sale amount.